Forwarding voicemail to email issue

[show212]

Mitel 3300 embedded vm
Release: 6.0 SP3
Software Load: 12.0.3.15

Hello,

I am facing a rather unique issue with emails being forwarded to email. We use this function often and it always works. I have two separate mailboxes that will not forward to email. I see the message count go up and I can dial into the mailbox and hear the messages. I have to have at least 100+ voicemail's forwarding to emails without any problems. I've checked and double checked all of my settings in my voicemail box. Has anyone experienced this problem?

[ralph]

I have seen that before but it's been a real long time ago.

I don't remember all the exact details but it had to do with the email address itself. 
There was something about it that was different from the others that caused it to fail.

Is there anything in the logs?

Ralph

[show212]

In this specific situation I have 6 mailboxes. All are being forwarded to the same email address. Settings are all the same on the PBX mailboxes.

Mailbox 1 - Forwarding to email
Mailbox 2 - Forwarding to email
Mailbox 3 - Forwarding to email
Mailbox 4 - Forwarding to email
Mailbox 5 - Not forwarding - Can review messages when dialing in
Mailbox 6 - Not forwarding - Can review messages when dialing in

[show212]

I figured this issue out the problem was in the name of the mailbox. The name contained a "space" so it was failing on exchange since there isn't any spaces in email addresses. Thanks for the help!

Example:
Bad mailbox name: Bob Marley,VM
Good mailbox name: BobMarley,VM

Hope this helps someone in the future.

[ralph]

I figured this issue out the problem was in the name of the mailbox. The name contained a "space" so it was failing on exchange since there isn't any spaces in email addresses. Thanks for the help!

That was it!  Now I remember.  Sorry I couldn't pull that out yesterday.  It's been a while since I had worked on that.

Ralph