« previous next »
Pages: [1]   Go Down

Author Topic: Outbound Reports Mitel 3300ICP  (Read 3106 times)

rqueue

  • Guest
Outbound Reports Mitel 3300ICP
« on: June 24, 2010, 05:00:36 PM »
Why do I see XXXX for specific users for the outbound dial # in user outbound reports?  It is only on 1 or 2 extensions out of 10 that I see this on.  Are these extension to extension calls or calls that have recalled to that extension for some reason?

SCM-software contact center
« Last Edit: June 24, 2010, 06:52:08 PM by rqueue »
Logged

Offline v2win

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 628
  • Country: us
  • Karma: +11/-0
    • View Profile
Re: Outbound Reports Mitel 3300ICP
« Reply #1 on: June 24, 2010, 06:43:51 PM »
What reporting package are you using?
Logged

rqueue

  • Guest
Re: Outbound Reports Mitel 3300ICP
« Reply #2 on: June 24, 2010, 06:52:23 PM »
SCM-software contact center
Logged

Offline Chakara

  • Hero Member
  • *****
  • Posts: 607
  • Karma: +2/-0
    • View Profile
    • Kyle Petree
Re: Outbound Reports Mitel 3300ICP
« Reply #3 on: June 25, 2010, 01:20:17 AM »
  Are you using the COS for the trunks and extensions for the ones the work and don't work?

  -Chak
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Outbound Reports Mitel 3300ICP
« Reply #4 on: June 25, 2010, 07:59:35 AM »
Can you post the raw SMDR for us?
The command is "logs read SMDR new 10"

Ralph
« Last Edit: April 23, 2014, 01:23:39 PM by ralph »
Logged

rqueue

  • Guest
Re: Outbound Reports Mitel 3300ICP
« Reply #5 on: June 25, 2010, 01:20:31 PM »
You will see in the attached.  User x4277, Login is 7277 then 4277 is repeated or sometimes displays XXXX or as expected the CID. 

i.e.

05/04 04:00P 0000 04:58 T7001 005 4277 7277 4277
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10