Caller ID on voicemail forwarded to email not working

[itjoeit]

Hi! and thanks in advance for reading.

I have a Mitel 3300.

Release level: 5.0, Active Software load: 11.0.0.102, Inactive software load: 10.0.4.14

I am setting up night service on the reception phone to forward to a voicemail box that will forward the message to email.

I want the caller ID to display in the email subject.

I enabled Class of service options for the voicemail ports to display caller id and it works in one scenario but not in the above mentioned one.

If I dial a DID assigned to my own office extension and leave a message, the email forward I get does display my calling number id. Great!

But if I put the reception phone into night service and leave a message in the mailbox that night service forwards to, the forwarded email drops the originating caller ID and replaces it with whichever trunk service number or line the incoming call grabs.so instead of caller id displaying <***-***-****> it just says Voice Message<1> or <2>.

Any help would be great!

[lundah]

Check the COS for the receptionist phone, VM ports, and trunks and see if "Display Held Call ID on Transfer" is enabled.

[itjoeit]

Hi, I did set "Display held Call ID on Transfer" for the phone, voicemail, and trunks COS. Still no go.