Hey there
Is there an option to have a line ring a 3 times then transfer to another extension at the main campus? Employee doesn’t want to miss calls and still have the phone ring here at his other office.
I am using 7.2 software and 3300.
There are more ways to do this than I can shake a stick at, each with strengths and drawbacks... I am guessing that this person uses 2 offices?
Call Forward No Answer - Can be done from the phone, and will literally give you exactly what you asked for.
Call Rerouting - Fixed in the system, 1st Alternative would be other extension, 2nd alternative could be voicemail
Person Ring Group - Both ring at the same time, one is the "prime number"
Hunt Group - A list of extensions (1, 2, 10, 20, etc) called in order
Multicall Key Appearance - Can be immediate or delayed ring of either extension on either phone
Hot Desking - The user can have one extension number, and just login to a device wherever they are on campus, and their extension, buttons, voicemail, and everthing else moves with them
There are probably several more, these are just off the top of my head. My question would be, what exactly do you want it to in more detail... do you want the user to have one or two extension numbers, do you want there to be one or two voicemail boxes (and which should calls go to), does the user use more than one other location sometimes, etc.
The 3300 can do a lot in the way of call routing, we just need to know exactly what you want it to do.