Rad Messages

[vorlander]

HI,
we have an acd path with a rad that indicate that agents are busy.
We have noted that if a caller is listening the rad, other users in the queue cannot listen the message.
When the first caller finish to listen the message, the second caller can listen it...

There is a way to permit users to listen the message simultaneously?

This is because i want to create an auto attendant using an acd path, so users must listen the message as soon as they enter in the path...

Thank you

[ralph]

You are mostly correct.
Once the RAD has started playing, all other callers queue up to the RAD.  Then after the RAD hangs up, multiple callers will listen to it at the same time.
I think somewhere around 32 simultanous calls.  (been awhile, not sure of the total calls)

What you need to do is install more RADS.  How many depends on your traffic and how long your RAD message is.  If your RAD is 30 seconds long, if a call misses the start of the RAD cycle, it will wait 30 seconds + call tear down and call setup time.

Ralph

[vorlander]

What i want to do is to create an auto attendant with an acd path.
The problem is that the first caller listen the message as soon as it is in the path.
The second one, has to wait that the first has finish to listen the rad.
I've tried to create an hunt group (rad) that include 3 rads with the same message, but it works at the same way...

[Mitel100]

The Hunt Group for embeded rads should always be used even for just one Rad, as you will get problems with them not answering and going into DNd.

Putting the 3 Rads into a Hunt Group should work. All I have to add is make sure that your phase timer in the Hunt Group is set to 1.

[vorlander]

Excuse me but i don't understand..

[Mitel100]

I have just tested this setup in my lab, and all works fine. I have programmed the Hunt Group as follows:


Hunt Group:    1526
Hunt Group Mode:    Terminal
Hunt Group Name:    -TEST MSG GRP
Class of Service - Day:     (Blank)
Class of Service - Night1: (Blank)   
Class of Service - Night2: (Blank)   
Home Element:    Homelab
Secondary Element:    Not Assigned
First RAD:     
Second RAD:     
Night Answer RAD:     
Hunt Group Priority:    64
Hunt Group Type:    Rad
Phase Timer Ring:     1

My 3300 is running release 7

[vorlander]

And how many rad have you in the HG?

[Mitel100]

Two

[swilson]

Thanks for the post we have RAD's that go into DND several times a month due to high volume so hopefully putting them into a huntgroup does the trick.

[vorlander]

I'll do it, but this not resolve my issue, correct?
I want some users to liten the same rad at the same time..

[Mitel100]

This setup will still only work by what Ralph said only one at a time, but if 4 callers call in at the same time then all four callers will hear the message. So if you had 2 rads in your hunt group 2 callers at different time will be able to listen to the messages but if a 3rd/4th callers calls then they will hear ringing until a rad becomes free.

Each RAD can handle 50 similtanious calls.

[vorlander]

Are you sure? this not work in our system

RAD 201 -> rad set 10-> greeting 1
RAD 202 -> rad set 10-> greeting 1
RAD 203 -> rad set 10-> greeting 1
RAD 204 -> rad set 10-> greeting 1

Hunt Group 210 with 201,202,203,204 as members...

Then i've inserted this HG in an ACD path, but the 1st caller listen the message, and others not...

[ralph]

Thats how it's done so I'm not sure why it isn't working for you.

Do a test by calling the hunt group 210 from three phones at the same time.  It should take up to 4 calls.  (up to 50 callers each RAD if coming in from trunks)   That will show that the hunt group is working ok.  If you get a busy, check eash of the ports to be sure they are not in DND.

Ralph