Prime team Partners is seeking a Telecom Voice Engineer with Mitel experience to design, implement and service manage our clients VoIP solutions. This individual must be a highly effective communicator (both verbal and written) and possess excellent analysis, customer management, and vendor relations skills. send resume to jane@primeteampartners.com
Telecom Voice Engineer Essential Functions and Job Duties:- Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software
VoIP and traditional telecommunications systems design and implementation at client locations
Design, implementation, and maintenance of IP telephony servers, switches, routers, and gateways
Work with telecommunications carriers for ordering, installation, and troubleshooting of voice and data circuits
Resolve system alerts and notifications from the remote monitoring and management system through service tickets
Implement and support disaster recovery solutions as it relates to hosted voice applications
System documentation to include system reviews and recommendations
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Telecom Voice Engineer Requirements- In depth knowledge and expertise in VoIP protocols
Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis
Understanding of networks including cable modems, DSL, and wireless
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Mitel certification highly desirable
Send inquiries and resume to jane@primeteampartners.com
Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws.
