FX or TFX calls ?

[SUSD]

3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

So I've worked on tracking this, with no results. I have 500 - 4025 phones in the hospital. Once or twice a month, i get called about a phone ringing, shows FX analog in the display, pick up the handset, it's busy tone. This can go on for a couple hours before it stops. I've verified the phone prime number receiving the call is an internal number, not a DID call from the outside. So it's happening from within our system. We of course have like 50 fax units, some on Mitel analog extensions. If it really is a fax, why when you pick up the handset, you should get fax tones instead of the busy signal. Also, I checked SMDR and nothing shows for calls going to that extension, except a verified call from another phone.

Any clues for where I might look to track this would be greatly appreciated.

[ralph]

Sure sounds like a fax machine calling to me.
Common problem because people don't put in the '9' (or whatever).

If you're not getting SMDR then check all your COSs to be sure they actually put out smdr.
It's also possible it's some type of trunk so check those too.

You may be able to flag the call with an abuse call or account code to help in the SMDR.
Or do a reso on the phone when it's happening to see what the connected PLID is.

Ralph

[SUSD]

Ralph,

"You may be able to flag the call with an abuse call or account code to help in the SMDR."
How would I flag it, nothing shows in SMDR ?


"do a reso on the phone when it's happening to see what the connected PLID is."
Not sure what you mean by this ?

Thanks,

[ralph]

"You may be able to flag the call with an abuse call or account code to help in the SMDR."
How would I flag it, nothing shows in SMDR ?

Yes.  That's a problem.  Check your COS to be sure they all have smdr.


The reso command is this:
Reso <PLID>

If the PLID of  the extension being called is 2-1-2-4 the command will be reso 2 1 2 1
Note the phone has to be connected at the time of the command.
It will show you the plid of the extension that is calling.

Ralph

[SUSD]

Yes, I checked all COSs, all have SMDR Ext & Int enabled.

I tried the Reso command on my phone to test the feature. I called my ext from my neighbors phone, did Resource 6 1 2 10 and result shown below. Tried this with the call ringing at my phone and after I answered it. Also didn't work if I called my neighbor.

Incomplete command input, no circuit number specified - RESOURCES Aborted       
Circuit not owned by an active Call Process - RESOURCES Aborted

[ralph]

Resource 6 1 2 10

Sorry.  I missed a digit.
Is should be Resource 6 1 2 10 1



Ralph

[SUSD]

I should have figured out the last digit.

That's pretty sweet Ralph,

Thanks!

[johnp]

FX analog sounds like a telephone directory name. maybe a bad analog port