Softphones not being seen on MBG

[Nick_A]

Hello,
I am trying to get my MiCollab softphones to point to the MBG through the desktop client by doing the following:
From the MiCollab client > Configuration > Softphone Settings > Use Teleworker for softphone > then I put the IP address of our MBG.  This works for our ACD agents but not for "Generic SIP" or "UC Endpoint".

After I make the change - they never show up under the MBG > Devices.

Any idea as to why?

Thank you in advance.

[acejavelin]

Do you have SIP enabled in MBG?

NOTE: I am moving this to the Applications area, it is more correct.

[Nick_A]

Yes

[acejavelin]

Go to Status - File Transfers and download the TNA (Teleworker Network Analyzer) and run it from the remote site and check the results.