Author Topic: Softphone extension & DID dead after closing client  (Read 1180 times)

Offline ct_dymon

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Softphone extension & DID dead after closing client
« on: February 23, 2015, 11:42:51 AM »
We have implemented a 3 user softphone office for remote sales users.

Three users have laptops running X-Lite.  Calls can be made and received without issue.  DID's have been associated to the end-user extensions.

When laptops are powered off;
- Calling the extension from another softphone results in failed to establish call
- Calling the DID from an outside line results in a number no longer in service message

We are at a loss as to how to provision these devices so that they ring to voicemail if the softphone is not connected.


Offline eyet60

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Re: Softphone extension & DID dead after closing client
« Reply #1 on: February 24, 2015, 07:16:44 AM »
Have you configured call rerouting on these extensions? Do unanswered calls go to voicemail when the laptops are on?


 

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