I set up a STAR app 2653 with several CRAs 2564 through 2657. I have a greeting on each, and the idea is for each to forward to an external number. I set up phantom extensions and attempted to forward them through feature code 359, but when I call in, I get a recording 'transferring to extension' and then 'extension is not available' The way I want it to work is, the main greeting plays, user presses option of their choosing, gets a greeting 'your call is being transferred to the hotline' and then it goes to the outside number.
Call flow: STAR 2653 - CRA 2654 with 3 greetings - user has 3 choices - 2565 thru 2657 - each has a greeting, timeout destination goes to a phantom ext which is forwarded to a different external number for each of the CRAs.
Any thoughts?