Thanks guys!
I will be testing the ring group thing today. Keep you posted.
Just to clarify things...
We have an IVR that tells callers to enter a selection based on their state. That selection now rings a multicall key appearance on Sales peopels phones. so right now...option 1 will ring 8892 on all NY sales phones. If no one answers, the first alt goes to the offices receptionist.
This is what i need to clarify...
The 8892 which is dialed by IVR will become the ring group number. All the key appearance need to get a different number, which will then be put into the ring group.
Does that sound correct?
Something that was brought to my attention last night...my CEO wants this ring group, if not answered after houra to go to an outside answering service. Is there any way of doing this? If we can't do after hours, could we any unanswered calls in the ring group go to the answering service no matter what time it is?
Thanks.
-Evan
PS: you guys have been a tremendous help!