Simple MOH question

[JasonTL]

I have a 3300 controller with 6.0 SP3. I hear music on hold during internal ext to ext calls, but if I call from an outside line or cell phone, I don't hear the MOH. I cannot find the form to turn on MOH for the external caller. I have checked everything I could find in the system options and class of service.

[acejavelin]

What kind of trunks? In many cases with SIP this is a known issue and MOH doesn't work...

[JasonTL]

These would be SIP trunks correct. Is there any known fixes for this? The customer had this option before on PRI and really wants this corrected.

[bluewhite4]

How is the SIP trunk provider? How are they terminated to the 3300?

[JasonTL]

We have the controller -> Mitel MBG -> to the provider through SIP trunk. Is that what your asking?

[bluewhite4]

Yes, that was what I was asking.

Next question, within the SIP Peer Profile, what do you have "Avoid Signaling Hold to the Peer" set to?

[JasonTL]

That option is set to "No"

[bluewhite4]

Try changing it to Yes and then test MOH again.

[JasonTL]

That worked! I appreciate it.

J

[bluewhite4]

No problem. Glad that was all it needed.