How to review logs for UCA

[merlin02131]

Greetings

I have a couple of issues with UCA , one being UCA was unable to dial number and another one No more free lines available for ext 9368

Anyone ever hear of these issues or know how to enable or review the logs on the UCA , If possible ?

Driving me nuts trying to find info on anything with UCA

ANY help would be appreciated

THX

Rich

[pmhaynes]

you can use the "send problem report" from the client.
This will then appear as "feeback......."file in the MAS/UCA event viewer.
Download this file and open it up.
I send these to mitel and never looked in myself but if mitel use them to fault fine then i guess what you seek will be in there.

Good hunting

[merlin02131]

Sorry for the late response

Thank You as I will look into that as well . I am an engineer from way back so I need to see it versus hear it lol .

We rebooted the servers about a week ago as I had 4 UCA users with different issues like stated above  . It seems to have cleared them all up as they have been working ever since . We are building a schedule to reboot maybe once every month going forward . We have seen but not yet proven that data seems to get slowed and even non existant after a while between systems as well as funky stuff occurring between MAS MCD and 2 MBG's . 

Stuff like this drives me nuts as there is no root causes

We have 250 Call Ctr users as well as 400 Tels along with UCA Oaisys Salesforce and some other programs , Keeps me busy !