SDS Distribution Error - User

[ChadH]

I'm trying to delete a user & extension from our remote MCD, however, after remove the user and extension i'm getting a continuous SDS Distribution Error.  When I read the error it states that the user existing in the Remote Busy Lamp Group.  I removed the user from the Busy Lamp Group, but I'm still getting the SDS Error and I don't know how to correct.  Any help is appreciated.

[ralph]

Does the extension appear on any other phones?
You may have to delete those 1st.
How many systems are in your cluster?  Did you check each of them?

One of the things I like to do when deleting a phone is to make it non-resilient 1st.  For some reason it just seems to work better that way.

Ralph

[ChadH]

I did check other phones, and the number isn't listed on any of them.  We have two MCD's in our cluster, when I attempted to delete the User & Extension it was from the primary control housing that number.  I checked the secondary MCD for safe measure and nothing was found there.

[jrg0852]

I would put reseliency back, make your changes, then look at errors again. You won't be able to make changes at the reselient site I don't think. All must be done at the main.

[jrg0852]

Poor spelling.....resilient

[ChadH]

I've resolved the problem.  Apparently the phone was still configured as a Teleworker phone (I did not know this), so I deleted the Teleworker settings from the phone.  Once I did this I was able to delete the phone from the database, and delete the SDS error messages.