Hi Guys,
Hopefully one of you expert Mitel techs can point me in the right direction here. I think there is a problem with one of the COS timers but I'm not sure which.
Issue: If user A tries to transfer a call to user B while user B is already on the phone (busy), the call rings twice on B's phone then is recalled to A. What I would like to happen is for the call to either wait on B's line, or go to B's voicemail.
Thanks guys :p.