Hi,
We recently had an MSL system added to our 5000 by our vendor to enable us to run UCA with the ultimate goal being to eliminate the need for our remote staff to be on a VPN all the time to run an IP phone. We plan to replace their IP phones with softphones. We will have a mix of deskphone-only, softphone-only and desk+softphone users.
We're at the point now where the vendor believes everything to be configured correctly, but I'm not so sure it is. (this seemed to be their first UCA + 5000 install.) I'm hoping some of you could tell me if the following is normal behavior for a 5000 with MBG running UCA with Softphone:
* When configured to work remotely the "Use teleworker for softphone" setting must be enabled. However, if we shut down a machine that had been working remotely and start it up at a different location (and thus on a different network) the softphone fails to connect. The only "fix" seems to be to disable the Teleworker setting, shut down UCA, start UCA back up, re-enable Teleworker. Not the most user-friendly process.
* When in the office on the same LAN as the 5000, the softphone fails to connect until the teleworker setting is disabled, and UCA restarted.
* If a remote user happens to be connected to the VPN when the UCA client is started, the softphone fails to connect until Teleworker mode is disabled and UCA restarted. Also, in this situation, if UCA is shut down without making any changes, the VPN connection is then shut down, and UCA started, the softphone remains unable to connect[!] until teleworker is disabled, UCA restarted and teleworker re-enabled.
* Video calling seems to have been disabled when the vendor switched us from "SIP softphone" to "UC softphone"
I'm really hoping we can find a way to have UCA softphone work seamlessly both in and out of the office, as we were told it would. I'm wondering if each user shouldn't actually have both a "UC Softphone and a SIP softphone configured?" SIP for in the office, UC for out? I'm still not sure that would solve it.
Thanks for any help,
Simon