Drumster34,
The MultiTech Fax Finder is a good solution for this and I think a lot of vendors use it as it is easy to set up and works well with the 5000. There are a few things that are needed for this solution to work and if you know them up front then it won't be a surprise later on. I am not sure what Akuhn is referring to as kludgy, but it may be how there solution is implemented.
1. The MultiTech Fax Finder comes in multiple ports with the least being 2. You will need to fill in all the ports for the solution to work smoothly, hence you will need that many analog ports available in your Mitel 5000 to support it.
2. An Analog Voice Mail License will need to be purchased for the Mitel 5000 in order to create a Analog Voice Mail Hunt Group to house the analog ports to send faxes to the Fax Finder.
3. The MultiTech is not truly integrated into the 5000 so you need to program in both devices unlike with the EM solution. The 5000 will house the Phantom Extension that provide the DTMF digits to the Fax Finder when a call is transferred and the Fax Finder needs to have its User's and Inbound Routes programmed to route and email faxes.
There are a few more gotcha's with the programming of the 5000 and the Fax Finder, but for the most part your vendor should know what these are and if they don't you can post questions here on the forums and I or one of the other knowledgeable technicians will be more than happy to help you out.
Thanks,
TE