Author Topic: Hotline feature - Setting time seconds for the call to PO  (Read 4067 times)

Offline steve75

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Hotline feature - Setting time seconds for the call to PO
« on: May 22, 2013, 11:22:26 AM »
Hi Guys,
i need to setting a bathroom alarm into a hotel\motel configuration.
When a guest pull the emergency cord, should start a call to the Post Operator.
The "HOTLINE" feature allows me to do this.
There is the possibility to set a time (in second, i suppose) for a Hotline feature to make a call to the PO?

Or, do you recommend other solution?

Thank to all!
Steve


Offline matthew

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #1 on: May 22, 2013, 06:45:35 PM »
Your best bet would be to click the Help link when logged into your system and search for Hotline. There's a few ins and outs that are worth reading straight from the documentation. :)

Offline LoopyLou

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #2 on: May 23, 2013, 07:48:58 AM »
No there is not. You go off hook it calls. Your button push is simulating the off hook so if you push the button it calls. No timers.

Offline steve75

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #3 on: May 24, 2013, 04:19:17 AM »
Thank you all for the answers. Obviously online help has been read several times, without finding any solution.

Steve

Offline wiseguy

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #4 on: May 24, 2013, 08:16:57 AM »
A workaround for Delayed Hotline function is to use the Intercept Handling. If a phone goes offhook and obviously there is no extension without a number. After expiry of the First Digit timer in the COS the caller will be intercepted and connected with the number setup.

Offline ralph

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #5 on: May 24, 2013, 08:32:35 AM »
Quote
A workaround for Delayed Hotline function is to use the Intercept Handling. If a phone goes offhook and obviously there is no extension without a number. After expiry of the First Digit timer in the COS the caller will be intercepted and connected with the number setup.

We've used this a lot in hospital environments.  If a patient knocks a phone off but doesn't dial anything then a call would be generated automatically to the nurses station for that floor as an alert to check on the patient.

Ralph

Offline steve75

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #6 on: May 24, 2013, 05:24:20 PM »
Thank you!
Great idea! I try this solution!
Steve75

Offline LoopyLou

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Re: Hotline feature - Setting time seconds for the call to PO
« Reply #7 on: May 27, 2013, 08:08:10 AM »
Make sure you lock down the COR of the phone because with the intercept method the phone is functional. The benefit of a hotline is it goes to one place only.


 

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