I finally figured it out with all your help - my VM RAD Greetings form was wrong. My saved announcements were #10, #11, #12, #13 and #14. I had them as #1, #2....etc on the form thus the message "recorded announcement device greeting is unavailable" - of course it would be. Once I changed these, my RAD's became available
I'm now trying to program dialing out of the queue. Currently when the call comes in, the first RAD plays "wellcome blah blah blah, press 1 for support or hold for operator" the Music on hold plays. I'm thinking I have to use the ACD Path interflow DL form? I would like to program in such that if the caller hits 1, the call is transferred to an ACD (support). Once the call is in this ACD, go round the agents and if NOT answered, the caller should be able to dial 1 again to leave a message.
My other RAD refers to an after hours message that tells the caller to press 1 to leave a message and if they require urgent support to press 2. If they press 2 the call to be forwarded to an on-call mobile phone number which will be with one of our techs always. I'm assuming this is also set up in the path interflow DL form as well? What's the best way of achieving this? My other announcements are similar with the message "press 1 to leave a message or hold for operator".
I've got MOH playing when the first RAD plays, how do I get it to play when the caller Dials out of the Q? Will it automaticall play?
I hope I'm thinking in the right direction and any assistance is greatly appreciated.
Cheers!