Hi,
Does anyone have any experience of using automatic (inbound) Record-A-Call in an ACD environment with headsets? I've set up Record A Call on a couple of our MCD4.2 3300s before, using forward to email etc. This particular instance works fine too but, unfortunately, when the remote party clears the call down the ACD agent is left in a conversation with the embedded voicemail port doing the recording. (They have to manually terminate the call using "X" etc.)
Under normal Record-A-Call scenarios this wouldn't be a problem, as both parties would clear-down with a handset going back on-hook. Curiously, without Record-A-Call-Auto, the remote party clearing down causes the ACD agent to begin Work Timer as usual.
The service with the issue use a mixture of handsets (5330s, 5224s, 5212s) and headsets (Jabra, Sennheiser etc). We don't use anything like handset lifters. I've tried enabling things like "Return Disconnect Tone When Far End Party Clears", but it hasn't made any difference.
Can anyone think of a way to have the calls clear down locally from all parties in the Record A Call conference, while using a headset?
