I have a Mitel 3300. The majority of inbound calls go to our call center on ext 2011. Currently we have the system set up to play an multi-level auto attendant message (press 3 for service, 4 for install, 5 for sales, etc) if there are no agents available for 1 second in the call center. We want to change it so that the auto attendant plays for all inbound calls that would then go to the call center.
We have a message that plays after hours, which is toggled on by a program key in our call center. It dials **51 to turn on the message and **50 to turn it off. This message always plays before a call is delivered to the call center.
The phone tree is programmed as RAD 2 and the after hours message is RAD 1
Where can I in the web management tool to make the changes
Thanks