Changing Ring Back Destination

[bluewhite4]

I have a need to change the ring-back destination for a call who's park timer has expired.

In other words, an operator receives a call. Parks and pages for the intended call's recipient. If that recipient doesn't pickup the call, I need it to ring back to a group of people who would be able to handle it, not just the normal operator who often gets stuck on 15-20 minute calls. (The main operator is also level 1 support for this company.)

Any suggestions?

[lowradiation]

Go to the call park form and program the call park timeout handling

[bluewhite4]

Call Park form?

[lowradiation]

yep

[bluewhite4]

Didn't know the form could be used that way, only knew that it could auto-connect to paging.

This will take some looking into...

Only downside I see is that it looks to be a system wide variable, where another department also uses parking and wouldn't want it to follow the CFNA.

Would also have to program phantoms to park against instead of using known extensions like we do now....Or I guess group park against a ring group....that might work....

Thanks!