Mitel 5550 problems

[Mitel100]

Open this file win wordpad and check that the IP address for the controller is correct, if not then change the address and save:

C:\Program Files\Mitel\5550 IP\config\SystemSettings.cfg

[glennmitel]

[System Settings]
# This file contains the system settings for the console application.
# PLEASE DO NOT EDIT THIS FILE!

# consoleType - the "type" of this console, whether it is DNIC or IP
# Possible values: IP, DNIC
consoleType=IP

# codecType - the keypad codec setting
# Possible values: A_LAW, U_LAW
codecType=U_LAW

# Locale information for the languages that this application is available in
# applicationLocale - the locale to be used by the application.
applicationLocale=en

# IPPBXaddress - the IP address or hostname of the IP PBX that this console is connected to.
IPPBXaddress=172.23.34.240
# numberOfDisplayedIPPBXaddresses - the number of additional IPPBXes to display in the Configuration Utility tool
numberOfDisplayedIPPBXaddresses=4
# otherIPPBXaddresses - a list of other addresses IPPBXs that could potentially participate in the discovery process;
otherIPPBXaddresses=

# Ports used to stablish connection between IP PBX and PC - Regular Channel
# IPPBXportForRegularChannel - this is the port that the IP PBX's IP Phone Service Provider (IPSP) listens on. Defined by the IPSP.
IPPBXportForRegularChannel=6800
# PCportForRegularChannel - this is the port that the PC listens on. It is used by the PC for setting socket options. Defined by the SC2000 application software.
PCportForRegularChannel=6900

# Port used to stablish connection between IP-TKB and PC - Control Channel
# PCportForControlChannel - PC listens on this port for messages from the IP-TKB. Defined by SC2000 application and firmware.
# the SC2000 application software and firmware.
PCportForControlChannel=10000

# IPTKBMACaddress - the MAC address of the console's IP telephone keyboard (IP-TKB)
IPTKBMACaddress=08000f242338

# IPPBXRedirectionList - an ordered list of MN3300 IPPBX's to connect to. Defined by IPPBX and received/updated via a redirection message at the PC.
ippbxRedirectionList=192.168.1.2;

# PersonalIdentificationNumber - the last validated PersonalIdentification number entered by the end user (encoded format). The IPPBX will request this during the registration process.
personalIdentificationNumber=

# The number of columns in the BLF tile view
BlfTileColumns=

# The folder path that contains BLF shared lists
BlfPublicFolder=C:\\Program Files\\Mitel\\5550 IP\\config\\

# The folder path that contains BLF private lists
BlfPrivateFolder=

# BusyLampField Development flag to allow BLF to be turned on or off
BlfEnabled=true

# ADF DataFile Path
ADFDirectoryData=

# ADF MappingFile Path
ADFDirectoryMapping=

# ADF CommentsFile Path
ADFDirectoryComments=

# Settings for Instant Messaging presence and Email
PredefinedMsgFolder=
LCSSignInName=
LCSPassword=
LCSAddress=

# Multiple Company Directory Information file
TenantInfoDirectoryMapping=

# Call History
DatabasePanelPassword=
DatabasePanelServerName=
DatabasePanelCallHistoryEnable=
ConsoleDN=

# Teleworker
TunnelIniFileName=
TKBIpAddress=
TKBsubnet=192.168.251.0/24
TeleworkerEnabled=false

[glennmitel]

red is the 3300 RTC address

[v2win]

Did it install the software here

C:\Program Files\Mitel\5550 IP\config\SystemSettings.cfg

or here

C:\Program Files (x86)\Mitel\5550 IP\config\SystemSettings.cfg

Try changing the default install path to something like c:\mitel and see what happens

[ralph]

Have you tried installing the software on your laptop?

This is really starting to look familiar.

# IPPBXRedirectionList - an ordered list of MN3300 IPPBX's to connect to. Defined by IPPBX and received/updated via a redirection message at the PC.
ippbxRedirectionList=192.168.1.2;

have you tried changing this IP?  For some reason I seem to remember that the PC will change this if it can't get to the 3300.   Try editing it then restart it.   check it again to see if it was overwritten.

Ralph

[Mitel100]

Yeah, I have just checked my config file and this is blank.

[ralph]

I just wanted to update this post since I've had several calls within the last month about issues when installing a 5550 console on a Windows 7 PC.

The 5550 console is NOT compatible with the 64 bit version of Windows.

I've also posted a bit more here:  www.mitelforums.com/articles/5550-cosole-win-7.php

Ralph

[ralph]

Stumbled across something on how to make 32 bit apps (read that as Mitel 5550 console) run in 64 bit mode.
www.pcpro.co.uk/blogs/2009/08/06/when-32-bit-apps-dont-work-on-64-bit-windows/#ixzz1ps3XF2nn

Looks pretty simple to try.   I just don't have time or an available machine to try in on.

Any volunteers?

Ralph

[Mattmayn]

I have the 5550 running in compatability mode at several sites on 64bit machines and it works fine. Disclaimer - I didn't follow the link, I am only guessing that is what it said to do.

[bobcheese]

Have you added the old DHCP options into the server (Option 128 etc)?