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Author Topic: Ring Group Extensions to report on when going on break or lunch.  (Read 252 times)

Offline jmarx33

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Ring Group Extensions to report on when going on break or lunch.
« on: October 21, 2024, 04:05:39 PM »
Hello,
I have a question about ring group hot desk extensions on the 3300 version 10.0 if there is any way when a extension needs to take a break or go to lunch the can enter a code like ACD with make busy/dnd codes that we can report on in the Micc, I know only ACD can do this but anyway a ring group extension can do and report on.
Thank you
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Offline lundah

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Re: Ring Group Extensions to report on when going on break or lunch.
« Reply #1 on: October 21, 2024, 04:58:17 PM »
Make Busy with reason codes should work for Ring Group members, but they have to be ACD agents to be able to report on their usage.
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