Author Topic: How to disable Call Back feature?  (Read 792 times)

Offline mdoolittle

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How to disable Call Back feature?
« on: September 12, 2023, 03:47:31 PM »
We are needing to turn off the call back feature for our system.  It is driving our users crazy, and us when we get a work order everytime they think they have a voicemail and it is this feature.

If it can't be disabled, is there a way for me to remotely clear the call back MWI so it stops blinking?

Thank you!


Offline lundah

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Re: How to disable Call Back feature?
« Reply #1 on: September 12, 2023, 04:03:04 PM »
We are needing to turn off the call back feature for our system.  It is driving our users crazy, and us when we get a work order everytime they think they have a voicemail and it is this feature.

If it can't be disabled, is there a way for me to remotely clear the call back MWI so it stops blinking?

Thank you!

It can be disabled in MiVB 9.2 and above via the "Callbacks - Allowed" option in Class of Service. Be careful not to disable it on your voice mail port COS, as that will break voice mail MWI.

Offline mdoolittle

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Re: How to disable Call Back feature?
« Reply #2 on: September 12, 2023, 06:11:16 PM »
Perfect, thank you!


 

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