Title
MX-One: MGU Password recovery
Question
How do I recover a lost password for MGU?
Environment
MX-One Media Gateway (MGU or MGU2) running 2.x firmware or later
Answer
If you have lost the 'admin' password this can be reset if you have the 'root' password:
- Connect to MGU via the USB-serial port and login as 'root'
- Run the 'mgu-setup' tool with --set-password USER parameter. E.g:
> mgu-setup --set-password admin - system will prompt for a new password (requires strong password, 5 - 8 characters, combining upper, lower-case letters and numbers).
If you have lost the 'root' password but still have the 'admin' password, please contact Mitel Support for a procedure to recover.
If you have lost BOTH passwords they cannot be recovered. Factory reset does not reset the passwords. Please follow your local RMA process to replace the MGU in this case.