System Administrator Installation on Windows 11

[gssieg]

Hello,  I recently installed 6.3 SP5 on a Windows 11 PC without any issues, after replacing a 2nd Windows 11 PC (Same base image) I'm running into an issue.  I receive the following error in the event viewer when opening DB Programming, DB Programming starts to open but then it just closes the window and this is in the event viewer. -

Faulting application name: DBProgramming64.exe, version: 6.3.1.0, time stamp: 0x61791661
Faulting module name: Intl5000.dll, version: 0.0.0.0, time stamp: 0x61791c3f
Exception code: 0xc0000005
Fault offset: 0x00000000008f55b4
Faulting process id: 0x0x12114
Faulting application start time: 0x0x1D92485F4035FF3
Faulting application path: C:\Program Files\Mitel\MiVoiceOffice250\DBProgramming64.exe
Faulting module path: C:\Program Files\Mitel\MiVoiceOffice250\6.3.11.109\Intl5000.dll
Report Id: 6afb3f7f-4c14-4ebc-b67c-10ec6bbaaac5
Faulting package full name:
Faulting package-relative application ID:

The only difference between the two PCs is the first PC was an i5 Gen 10 processor and this one is an i7 Gen 12 w/ vPro.  I mention this as the "Intl5000.dll" I assume is an Intel dll file.  So I contacted my Mitel vendor and they supplied me with 6.3 SP7.  I installed that and received an error: Unable to start the DB Programming session (HRESULT=0x80040154) FACILITY_ITF - This error is interface specific.  A quick search recommended installing OpenSSL 64 1.1.1m, I was able to find OpenSSL 1.1.1s. I installed this and got back to my original error above. 

Any thoughts?

Thanks.

[acejavelin]

I mention this as the "Intl5000.dll" I assume is an Intel dll file.

Probably not important, but it isn't Intel... it's holdover from the old days, it's Intertel (now Mitel) and when the system used to be the Intertel 5000, so this is the main dll for programmer provided by Mitel (Intertel). Essentially the error is with the main DB Programmer application.

We haven't upgraded any of our tech's PC's to Windows 11 yet, so I can't say much more and I doubt that piece of into is of much use, but thought I would throw it out there.

[gssieg]

That makes sense thank you.  After some additional review I determined the issue to be the Microsoft Access 2010 Runtime, I uninstall/reinstalled the Runtime and this resolved the issue.  It appears this is something that has been an issue over the years, I've run this system for ~12 years and the first time I've come across this but a simple enough fix now that I know.  I initially uninstalled the Mitel software and the SQL installation didn't even pay attention to the Access runtime.

[acejavelin]

The issue with it opening, then closing at ~20% is pretty common actually, even in Windows 10... You can fix it by opening "Add and Remove Programs" and find "Microsoft Access database 2010 (English)", select it and click Modify, select the first option (Reinstall or Repair...), select Next, Reinstall Microsoft Access, then the Install button... Let it do it's thing, then try opening the programmer again... You don't even need to close MSA&D to do it. There have been times we have had to do this several time a week. 

The issue seems to be something in Windows Update keeps overwriting a DLL... not sure which one exactly, but this seems to fix it every time.