Hello, this is my first install with MiVCR, a colleague just did one for another client and it was his first too, so we don't have much experience with this. Overall it's working well.
MiVCR 9.2
MiCC 9.2
MiVB 9
SRC mode with MBG
6930 phones and Micollab softphones, ACD hotdesk
There is one hotdesk extension that isn't recorded. It is configured in MiVCR to be recorded, it's in a series of numbers (ACD agents). The phone is in teleworker mode, in fact we tried on two phones and the problem is the same.
When there is a call on it, I see it in "Call Status". The recording state is "No recording port" instead of "recording". I have 75 VoIP Tap ports and not even as many agents, I've seen the problem happen with barely two calls on the contact center, so it's not a resource issue.
The extensions are simply set up in "Mitel SRC Devices", VOX "no" CTI "yes". I tried to remove it and put it back but it didn't improve the situation. I can't see anything special about this number, COS is the same as all others. The recording rules are simple : record everything.
I installed using an ova and following the mitel documentation (I'm not certified yet).
The logs are a bit obscure, any help appreciated !