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Contact Center Email Reports
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Topic: Contact Center Email Reports (Read 1452 times)
borogerson
Contributer
Posts: 18
Karma: +0/-0
Contact Center Email Reports
«
on:
March 07, 2022, 03:10:35 PM »
If you setup a report to be emailed in CCMWeb the email fails.
IN YSE the mail server is setup and the outbound test passes.
What log can I look at for email issues.
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mark.vanderheijden
Full Member
Posts: 130
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Karma: +8/-0
Re: Contact Center Email Reports
«
Reply #1 on:
March 08, 2022, 04:43:30 AM »
Hi,
You can find the logging here: C:\Users\Administrator\Documents\CCMLogs, check the YourSiteExplorer.log.
If the tests are all OK you should check the email settings in the "enterprise", CCMweb is using the email which is configured there.
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borogerson
Contributer
Posts: 18
Karma: +0/-0
Re: Contact Center Email Reports
«
Reply #2 on:
March 10, 2022, 09:22:49 AM »
I checked the Yoursite log and there was no mention of any emails sent, nohting in the CCMWeb log either.
I checked all the email settings and they are all configured.
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