Hello all,
We have been getting "ghost calls" on two of our three lines. The phone carrier and Mitel have been pointing fingers at each other.
The issue:
We have three incoming lines. Lines two and three will often ring, sometimes at the same time, but there is no one there. This happens a dozen times a day. The phone company put a call logger on our line three and recorded incoming calls for about a week. The "ghost calls" would come in and the call logger would not log a phone number. If a true call came in the logger would record the phone number. This is why the finger is currently pointed at Mitel. I am looking at the freeze logs, as a complete novice, and the only thing I see during a "Ghost call" event is the following:
01:556- 13:50 12-03 M5020 WRN HW CP [10.3.1]: Caller ID Terminated Due To Connect Timer Expired
This is what it looks like when both lines two and three ring at the same time:
-01:690- 14:54 12-03 M5020 WRN HW CP [10.2.1]: Caller ID Terminated Due To Connect Timer Expired
-01:691- 14:54 12-03 M5020 WRN HW CP [10.3.1]: Caller ID Terminated Due To Connect Timer Expired
Does anyone have any idea what the issue might be? Or where else I should be looking? Thanks!