Hi Ralph, thanks for your reply : ) Having to dial the entire digit string for an extension will be a major pain. Maybe not having to dial 9 and just programming a soft key for their trunk would work better, if that was one of your suggestions. If we were to go that route with the trunk access being a key on the device, could we have incoming calls on that line only ring that one extension as well? Where incoming calls on any of the twenty or so trunk lines get routed to individual extensions and outgoing calls from those extensions will grab their trunk with a soft key.