MiVoice Business Console - stuck Caller ID

[VeeDubb65]

We're trying to deploy the MiVoice Business console, and we're having a caller ID problem.

Internal calls all show up fine, but in the call queue, all inbound calls from our trunks show up with the same number in the call queue. It looks like it is grabbing the number from the first call that comes in, and just keeps showing that for all calls.

Our VAR thinks it's COS related, but doesn't have any idea which option, or even whether it's a problem with the Trunk COS or the console COS, and suggested just starting with a new/clean COS and see what happens....

Anybody have a more direct suggestion?

[VeeDubb65]

I was able to resolve this by turning on Directories>Multiple Company Directory.

What's interesting, is that I am using the ADF functions, but never put in a Multiple Company mapping file, and don't actually have multiple companies. In fact, even disabling the ADF settings completely doesn't resolve this.

It's an easy fix, but it's unclear why this was necessary.