Author Topic: Acd path + Rad  (Read 1259 times)

Offline sunspark

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Acd path + Rad
« on: October 07, 2020, 03:46:25 PM »
Hi guys ,

i set a DID speedcall to my acd path number (inside I put a hunt group to play "we are currently closed"), I have no interflow.

what I want to do is stop the call after playing "we are currently closed.....(so in the COS of the RAD), I adapted the "Answer Plus Message Length Timer" to the time of my message.

but when i call my DID number, after "we are currently closed ..." i can hear my music on hold . In my Acd path , the MOH is set to "none"

any idea?


Offline johnp

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Re: Acd path + Rad
« Reply #1 on: October 07, 2020, 06:00:45 PM »
I suppose the ultimate purpose might be told, but you could upload silence and assigned it to the queue as moh otherwise it appears to play the trunk default

Offline sunspark

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Re: Acd path + Rad
« Reply #2 on: October 07, 2020, 07:05:14 PM »
The problem with this solution is that a call will never be ended unless the caller hangs up

Offline Plainside

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Re: Acd path + Rad
« Reply #3 on: October 08, 2020, 03:04:37 AM »
How have you configured the Huntgroup?
If as a type:RAD it will reconnect them to the ACD Path and put them in que.

If you set the type:Voice it should play the message and disconnect them afterwards, if i recall correctly.

Offline sunspark

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Re: Acd path + Rad
« Reply #4 on: October 08, 2020, 01:02:32 PM »
You can't set rad port in a voice hunt group

Offline sarond

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Re: Acd path + Rad
« Reply #5 on: October 09, 2020, 08:07:59 AM »
You set the hunt group as RAD type.

Send the calls to it and then it will play the message and hangup when finished.

Offline sunspark

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Re: Acd path + Rad
« Reply #6 on: October 09, 2020, 03:21:29 PM »
You set the hunt group as RAD type.

Send the calls to it and then it will play the message and hangup when finished.

This os what i did but it doesn't works, i think it's a bug in the last release 9.1

Offline johnp

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Re: Acd path + Rad
« Reply #7 on: October 11, 2020, 02:22:30 PM »
You could also interflow to blank as that should disconnect

Offline sunspark

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Re: Acd path + Rad
« Reply #8 on: October 12, 2020, 03:47:36 AM »
You could also interflow to blank as that should disconnect

even with an empty interflow I have this problem. I really think it's a bug on the last release 9.1. I'm waiting for the return of the mitel spport (open ticket)


 

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