Author Topic: add mailbox to a ddi  (Read 822 times)

Offline philellis

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add mailbox to a ddi
« on: March 25, 2020, 07:12:50 AM »
hi all,

Pretty new to mitel management and im trying to figure out how to attach a mailbox to a direct line for our finance team. I have created the mailbox and that works for their extension however not if your ringing in externally using their ddi. any help would be greatly appreciated.

Thanks,
Phil


Offline sunspark

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Re: add mailbox to a ddi
« Reply #1 on: March 27, 2020, 08:41:48 AM »
check the index used as 1st alternative for your extension ; thencheck in your first alternative that all the forms set "this "( attached)
« Last Edit: March 27, 2020, 08:43:58 AM by sunspark »

Offline philellis

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Re: add mailbox to a ddi
« Reply #2 on: March 27, 2020, 10:18:36 AM »
Cheers sunspark,
I have first alternatives set up and the index for the extension in question is set to that number (number 2 in this case). its till not working though. this is a ring group extension if that makes any difference?

Thanks,
Phil

Offline johnp

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Re: add mailbox to a ddi
« Reply #3 on: March 27, 2020, 01:05:22 PM »
Calls from ring groups do not follow phone setting. There is an overflow point value. Just be aware, when it hit vm it will present ring group dn


 

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