Mitel & IQWare PMS

[gimitel]

Hi Guys

I a Mitel 3300 Mxe installed at a Hotel. This hotel use IQWare PMS system.
This customer has two options to check in a guest.
Check in guest with credit card or check in a guest with cash only. 
There is two COR programmed. COR 4 (this cor make the phone fully open to call anywhere)
and COR 1(this cor block all calls. Guest can call emergencies number and internal numbers)

When customer is checked out the cor must be 1. This action is oke.

When the guest with credit card check in the COR must change to 4.  This action is also oke.
When guest check in with cash only the cor must remain to 1
The problem we have is that when the guest check in with cash only the COR change to 4 just like when a costumer check in with credit card. Name and last name change correctly.

Is there something i have to do on the Mitel site or is this issue on the PMS ?

Please advise.

Regards,


Gianni

[lundah]

Check to make sure Hotel Options are set correctly, there should be a couple of levels of checked-in guests available. Then run a PMS Trace while you do a check-in and see what it does. Sounds like a PMS problem but it doesn't hurt to run a test with the trace on to be sure.