Author Topic: Need to create a User Group with overflow to General Delivery Mailbox  (Read 1891 times)

Offline k.parrent

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I am setting up a mivoice 400 for the first time. I need some help with what seemed like a simple request but I am failing at it. I need to set up a user group that rings 6 phones 6 times and then overflows to a general delivery mailbox. I have the user group created and the Gen Delv MB but I can't seem to get a call to ring through the UG to the GD MB. Can anyone help me out with this?


Offline sarond

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Re: Need to create a User Group with overflow to General Delivery Mailbox
« Reply #1 on: February 26, 2019, 09:04:51 PM »
You would use CDE's for this.

Create a CDE that rings the UG and then forwards on no answer to another CDE that has the mailbox as the destination.

It takes a little bit of getting used the way the 400 works with it's routing.

Offline k.parrent

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Re: Need to create a User Group with overflow to General Delivery Mailbox
« Reply #2 on: February 27, 2019, 10:36:27 AM »
Thanks sarond, just tried it out. Works great!

Offline Curtin_BPW

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Re: Need to create a User Group with overflow to General Delivery Mailbox
« Reply #3 on: February 19, 2020, 12:09:02 PM »
is there a way to CFNA the user group or CDE to a specific users's voicemail box?

Offline sarond

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Re: Need to create a User Group with overflow to General Delivery Mailbox
« Reply #4 on: February 19, 2020, 08:08:12 PM »
I think you would have to use an AA that transfers the call to a user mailbox, then set this as the CDE destination.


 

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