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Author Topic: ACD Agent with only external calls  (Read 870 times)

Offline twanschippers

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ACD Agent with only external calls
« on: February 11, 2020, 12:08:43 PM »
Hello,

Is there a possibility in an mitel central to get an acd agent only calls from his ACD path? We are looking for a solution that these people only can get external calls and no anoying internal collegasues
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Offline lundah

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Re: ACD Agent with only external calls
« Reply #1 on: February 11, 2020, 03:36:18 PM »
Interconnect restriction may be able to be used to accomplish this.
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Offline twanschippers

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Re: ACD Agent with only external calls
« Reply #2 on: February 12, 2020, 05:09:46 AM »
Thanks this is for us a good solution
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