User activates 'Mobile' softkey, calls are not routed to her cell

[jmiker]

First, I'm not a tech and have a very narrow set of exposures to the Mitel 3300 system.

We have softkeys on our phones, "Mobile", that, for example, on my phone when I press it all calls are immediately routed/transferred to my cell phone. But it does not work on this user's phone.

I've scoured the settings in the MiCollab Users and Services and the MiVoice Business console, and from what I see the pertinent settings are the same for both our extensions. Her extension is 1135, there's an external phone at 1*135, the Mobile key is set at Personal Preference and points to 1*135, and the External Phone, External Hot Desking Number is set to her cell.

Other than obviously different extensions and mobile numbers both setups look identical.

Any suggestions as to what I'm missing will be greatly appreciated!

[ralph]

Can you dial 1*135 directly from your desk phone?
If not, then that may be the first place you need to look. It would mean that external hot desking is not set up correctly.

Ralph