Hi,
MIVB 8x
Currently, my customer facing problem where the ACD path is 'Out Of Service' while all agent are available. Out of 20 ACD path assign, only 1 ACD path is out of service. 19 of it working in order.
Run command 'Locate Feature (PathNumber)' found out that
The number refers to an ACDII Path.
Pilot Number: 5001
Active Feature :
Do Not Disturb
After cancel the DND via remote, now the Path available to received a call.
We disable all DND feature in COS to prevent the same error.
Do Not Disturb : NO
Do Not Disturb - Access to Remote Phone :NO
Do Not Disturb Permanent : NO
How can this happen while the is not Feature Access code set for DND? or there is timer setting related with DND in COS?
Thank in advance.
