Author Topic: MiCC - IVR port setup  (Read 1288 times)

Offline doncarlyon

  • Contributer
  • *
  • Posts: 17
  • Country: gb
  • Karma: +0/-0
    • View Profile
MiCC - IVR port setup
« on: August 30, 2019, 12:20:13 PM »
Ok here is the scenario
MiVB 9
MiCC 9

2 trunk gateways
1 enterprise server
1 remote server
16 ports
16 redundant ports

How would you configure this?

Currently have 16 ports on trunk gateway 1, which are secondary to trunk gateway 2. These use enterprise server.

Also have 16 ports on trunk gateway 2, which are secondary to trunk gateway 1. These use the remote server.

All 32 ports in a hunt group, interleaved.

Calls bounce around the group of ports and route perfectly fine...

However, the reporting is not working. Call 1 is reported, call 2 is not... and so on.


Offline doncarlyon

  • Contributer
  • *
  • Posts: 17
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: MiCC - IVR port setup
« Reply #1 on: September 04, 2019, 04:58:57 AM »
Surely there are users with experience of configuring IVR ports??

Offline Dogbreath

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 396
  • Country: gb
  • Karma: +18/-0
    • View Profile
Re: MiCC - IVR port setup
« Reply #2 on: September 05, 2019, 06:58:28 AM »
In the reporting, by any chance, is it only the ports on gateway 1 that appear [or vice versa]?

Offline doncarlyon

  • Contributer
  • *
  • Posts: 17
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: MiCC - IVR port setup
« Reply #3 on: September 11, 2019, 06:02:45 AM »
Correct, calls that hit a port on the same controller as the hunt group are reported. The next call hits a port on the other controller and isn't reported.

Offline Dogbreath

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 396
  • Country: gb
  • Karma: +18/-0
    • View Profile
Re: MiCC - IVR port setup
« Reply #4 on: September 11, 2019, 08:04:56 AM »
Do you have anything in SMDR explorer for gateway 2? If not, check this:

http://micc.mitel.com/kb/TroubleshooterGuide50571.aspx


 

Sitemap 1 2 3 4 5 6 7 8 9 10