Author Topic: **FAIL** Teleworker to MBG upgrade  (Read 5526 times)

Offline ASCStech

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**FAIL** Teleworker to MBG upgrade
« on: December 01, 2010, 06:03:27 AM »
Guys,
just managed to do an upgrade from MSL8.2.15 TW4.5, to MSL 9.0.22 MBG5.2 and got the following error.
When the server rebooted i did not get the option to download a Blade. I had to go to the AMC and clear the hardware id then reassign. The blade download was then available. However i am now getting the following when attempting to sync.
Any ideas?
i will contact the distributor tomorrow to see if they can help too.
Thanks

The following error occurred during the last sync:
An error occurred while receiving ServiceLink configuration information from the Applications Management Centre. If this error persists, contact your solution provider for assistance [Permission denied: synchronization token rejected]


Offline bobcheese

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Re: **FAIL** Teleworker to MBG upgrade
« Reply #1 on: December 01, 2010, 07:52:43 AM »
There is an FOC upgrade license that needs applying to the AMC record to allow an upgrade to MBG. I will try and find the PN.....

Offline bobcheese

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Re: **FAIL** Teleworker to MBG upgrade
« Reply #2 on: December 01, 2010, 08:04:43 AM »
54004578  TW4.5 to MBG 5.2 Upgrade License

Offline ASCStech

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Re: **FAIL** Teleworker to MBG upgrade
« Reply #3 on: December 01, 2010, 06:00:48 PM »
thanks guys, pretty sure i have applied that but will go back and check on the AMC to make sure.

Offline ASCStech

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Re: **FAIL** Teleworker to MBG upgrade
« Reply #4 on: December 02, 2010, 07:02:43 PM »
Bob,
in the end i had to get the app record cleared at AMC, then deactivate servicelink on the MBG and reactivate again. Synch'd first time!!
Thanks for the info.
Chris


 

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