6940 handset dying

[pclementich@westernb]

We just placed a 6940 at our bank and the users are reporting the handset has a low battery. Should that be happening so quickly? My thoughts are that the users aren't "ending the call" and just putting the handset in the cradle. Are my assumptions correct? And if so, why was it made that way?

[NEPhoneGuy]

I think the documentation shows ~6 hours of talk time? Sometimes they are awkward to hang up, can you verify that the end user is hanging the phone up all the way and getting the charge indication on the handset LED?

[mpprevost]

I had the same issue with my new 6940. I had it for about 2 weeks, maybe, and every time I picked up the handset it would say the battery was low even though the light on the handset would indicate it was fully charged. I tried disabling the Bluetooth, rebooting the handset, reconnecting the battery, repairing the handset, and rebooting the phone while the handset was off. Nothing improved it until I had my partner replace it. Since then it's been fine. So might be a bad batch of batteries from the manufacturer.

[PC77375]

The only thing ever consistent about batteries is inconsistency.