MiVoice Business Console and Headsets

[ralph]

I have one customer that is complaining about the console intermittently not being able to connect to the headset.
Here's his comments

For some reason on all consoles ( New York x2 & London x2) the Mitel console application won’t recognize the headset.  The only way to get this working is installing new headset or swapping headsets with the other receptions desk.   The headsets are fine if we use them elsewhere but for some reason the Mitel console app will not pick the original headset backup.

They're on 8.0.3.10
At this point I'm not sure of which headset they're using.

Has anyone else received similar complaints?

Ralph

[sunspark]

maybe you should change the Usb port.

[ralph]

It's the same problem on three different PCs.

Ralph

[mpprevost]

We actually just upgraded our console and are using a Plantronics wireless headset. Worked great for about 2 weeks then all of a sudden it was doing the exact same thing. She said no matter what they did on the console they couldn't hear anyone through the headset. I went over there assuming they had just put the audio on mute on the computer itself accidentally because of the hotkey on the keyboard but when I showed up it was working correctly. They ended up power cycling the headset dock and it came back up. Almost like the drivers for the headset crashed and never started back up but power cycling it got them going again. We only use the one console so I can't say if it's a common thing.

[ralph]

Thanks for the reply.
I'm going to have the customer try that.

Ralph