Managing ACD skill group members

[brandonclone1]

Hi there! First time poster here.

I'll jump straight to it. In the MiVoice Business gui under Users and Devices > ACD > ACD Agent Skill Groups we have about fifty groups, each with about fifty skill group members (Agents). A member or multiple members can be added to a group, but I cannot find a way to add/remove a member to several groups in one action - it is performed painstakingly one at a time. For example, if we hire someone new, we add them to about fifty groups one-at-a-time, and the same goes for a termination where the member is removed from each group manually.

Anyone familiar with this process? Is there perhaps a terminal command to look at an agent's memberships and strip them all at once?

Thanks!
Brandon

[sarond]

You should be able to export the form and then modify and import to add members quickly.

Don't think you can remove members using this method though.

[VinceWhirlwind]

Yes, adding or removing a group of agents from a group of queues is painstaking.

[rpasca]

Surprised they still didn't implement any way to automate this. I sometimes have to remove agents from more than 30 groups, it's an amazingly slow process.