Probably a quick one but I cant seem to find whats causing this..
I have a number which goes straight into a NuPoint mailbox, in call director, there are multiple options configured. The options, depending on what is picked, blind transfer through to either ring groups, multicall or a single extension.
The problem i'm having is, when a caller picks one of the options to blind transfer to a ring group, when this is calling, there is no MoH being played. So it just sounds like the call is dead.
Blind transfers to single extensions or multicalls play the MoH fine so it just seems to be affecting ring groups..
Anyone seen this before? I was thinking its something to do with the NuPoint ports CoS but cant find anything relating.
Thanks