Line or Call Swapping MiVoice Business 7.2

[diorio411]

Has anyone come across issues the MiVoice Business v7.2 where 2 parties will swap calls?  We have been experiencing issues where employees are on the phone with people offsite via PRI calls and for no apparent reason the calls will swap.

[ralph]

Is the PRI connected to  Dual T1 Framer card installed in the 3300 controller or something else?
What type of phones?  It seems to me that years and years ago I had experienced something similar with digital phones but never with IP phones.

Ralph

[diorio411]

The PRI is connected to T1/E1 Card and the phones are Mitel 5224 and 5324 IP phones.

This has happened at multiple locations all running the same version.

Thank you

[lundah]

Anything unusual in the maintenance logs at the same time these swaps happen?

[diorio411]

Nothing is showing unusual in the maintenance logs at or around the times these occur.

This is the part that is really unusual.  What is strange is if I perform scheduled reboots of these systems say weekly the problem is not seen, but as soon as you stop this and let it go a couple of weeks the issue is seen again.

Our company does not like to do reboots because we run 24x7 and this causes interruption of services.

Thank you

[august]

Route optimization problem?  You may try to disable it to make sur.