Call flow line group

[sunspark]

Hi guys ,

I created a call flow line group basic (attached)

On the other hand I do not know what I have to do  in Pbx side to make arrive my external number to this call flow.

Thank you for your help.

[ZuluAlpha]

It depends how you have it set up. It looks like you have blind transfers set up in the Call Director so they would need to go to a speed call on your MCD that makes the external call.

Conversely you could set up an Alternate Transfer in the Call Director with the Dial String S+[Number]+H and it should work too. Keep in mind to follow ARS routing like the Call Director is dialing the call from a phone. If you need to hit "9" for an outside line it would look like S+9[Number]+H. S is like pressing the switch hook and H puts the call on hold while it waits for an answer. If there is no answer the Alternate Transfer can have a timeout destination in the call flow.

[sarond]

Normally I create a mailbox with the call flow and direct the calls to that instead.

I must admit I haven't done it with Line Groups.

[sunspark]

Thank u ZuluAlpha and  sarond for you answers


@Sarond , do u have " how to" exemple to do that with mailbox ?

Thanks.

[sarond]

My Line Group is set with
Application: NuPoint Voice
User Interface: Call Director

Then enable Feature COS 292 (Enable Call Director) for the mailbox.

You can then edit by logging into the web portal of the mailbox and you will get a Call Director tab

Alternatively you can log into the server-manager then navigate to the NuPoint Web Console/Call Director/Call Flow and edit the mailbox as well.

[ZuluAlpha]

I apologize, I misread the question and stated how to get the call out and not direct an incoming call to the call flow.