Recording a message and automatically play it within IVR

[DEZYKELLOCK]

I'm currently setting up an IVR for an IT Helpdesk and want to include a message at the start of the IVR that will state any current outages (thus stopping hundreds of calls coming through when there's a major incident).
I'm trying to come up with a way of recording the message (through the management IVR) and then auomatically playing this though the IT Subroutine.
It will be the IT helpdesk themselves who will be recording the message, so they won't be able to access Mitel YSE.

Any suggestions would be grately appreciated. If I could get the message saved into the 'Custom' folder, instead of the 'recording' folder that would probably do the job, but don't know how to do this.

Cheers.

[johnp]

If you do voice mail to email, you xan leave yourself a message and convert it to the desired format and upload it to the IVR

[VinceWhirlwind]

If you have a particular msg set to play in the callflow, then they can dial into the management and record it by selecting that msg number.

[eugenej]

I haven't done this in a while but we have done this for a few customers.

Ability to record dynamic messages on the fly and enable them when you see fit for different queues etc. also have static messages and enable them at a particular point in the call flow.
We had to use an external program to do some work for us but it works like a charm. Only caveat is does not work in a failover situation.

Try this option  first though - Don't know how you select a message number though. Perhaps we overcomplicated ours:

If you have a particular msg set to play in the callflow, then they can dial into the management and record it by selecting that msg number.

[DEZYKELLOCK]

Managed to fix this by setting up a new branch in our management callflow. Basically it does a database look up to see if there's already a message on the IVR (true or false on database). If there is a message then the caller is given the option to remove. It then does a 'swap' activity and replaced the recorded message prompt with a blank prompt. If there isn't a message on the IVR then we did a record prompt activity and a swap activity to replace the blank prompt in the IVR to the recording that was just done. There's a little bit more to it than this, but that's the gist of it. Thanks all for your contributions.