Author Topic: Class of Service Option  (Read 1598 times)

Offline pakman

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Class of Service Option
« on: August 02, 2017, 09:33:48 AM »
Hello,

I have an issue where if you call location A and the employee picks up and tries to transfers the customer to an employee at location B, if that employee at B doesn't pick up instead of going to their voicemail box it rings back the original employee at location A.

I think this would be a COS option but I cannot figure out which one. If anyone could asset me that would be great.

Thanks


Offline ralph

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Re: Class of Service Option
« Reply #1 on: August 02, 2017, 10:08:27 AM »
It's the No Answer Recall timer.  Set it longer than the call forwarding timer.
Check the transferring station and the IP trunks.

Ralph

Offline pakman

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Re: Class of Service Option
« Reply #2 on: August 03, 2017, 08:17:20 AM »
Thanks Ralph!


 

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