Note that if your hunt group is not assigned a COS, then the COS the system uses is the 1st member of the hunt group (or the 1st member that that the 1st key appears on - that's confusing I know)
Ralph
Thank you Ralph for your quick response.
When I look under system administration, system options and Class of Service Options Assignment there is no entry for this hunt group.
There are 5 users in this hunt group but not all users are available because of vacation.
So the first user of the hunt group is not available and trough the application Unified Communicator Advanced the users telephone is shut down, this way when a clients calls the hunt group it automatically goes to the second user of the group.
I think it's necessary to create a COS for this group, what do you think?
And in the ACD under Path Assigment I see the Queue of the reception (option 2).
In this configuration I see Recording 1: delay to start time seconds 5 , and Recording 2: delay to start time second 10.
But i can not change these settings?